Shape the future of NCP at Birmingham Airport.

This senior role will oversee the entire Birmingham Airport operation, providing strategic direction, commercial insight, and inspirational leadership to ensure continued success and sustainable growth.

You’ll play a key part in strengthening our partnership with Birmingham Airport, identifying new commercial opportunities, and ensuring our operation continues to deliver the highest levels of performance, compliance, and customer experience.

What you’ll do

As Head of Contract Delivery, you will:

• Lead the strategic and commercial direction of NCP's Birmingham Airport contract, supporting its continued growth during a period of major development.
• Provide oversight of day-to-day operations, ensuring the delivery of excellent service, safety, and compliance across all airport parking sites.
• Partner with Finance and Revenue teams to monitor financial performance and influence strategic decision-making – without holding full P&L accountability.
• Build and nurture a strong client relationship with Birmingham Airport’s senior leadership, ensuring NCP is recognised as a trusted and innovative partner.
• Identify and deliver new opportunities for contract growth and revenue generation, aligned with the airport’s evolving needs.
• Lead a talented onsite leadership team including Operations, Health & Safety, Finance, Commercial Partnerships and Revenue functions, as well as a wider team of c.40 frontline colleagues.
• Partner with internal stakeholders across HR, Marketing, IT, and Customer Experience to deliver collaborative initiatives and drive continuous improvement.
• Represent the Birmingham Airport operation at senior level within NCP, providing performance updates, strategic insight, and recommendations for future growth.

What we’re looking for

We’re seeking a strategic, commercially minded leader who can drive performance and inspire teams in a complex, high-profile environment. You’ll need to demonstrate:

• Strong experience leading multi-function teams across operations, commercial, or contract management.
• Excellent relationship management and stakeholder engagement skills – particularly with senior client contacts.
• Commercial and financial acumen, with experience supporting P&L delivery and influencing business decisions.
• Proven ability to identify growth opportunities and lead through change.
• Inspirational leadership qualities – able to empower, develop, and engage teams at all levels.
• A collaborative, resilient, and forward-thinking approach.

What We Offer:

• Leave Benefits: 33 days leave per year (inclusive of bank holidays)
• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won't go unnoticed.
• Perk scheme: Discount at all your favourite store
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well-being.
• Work-Life Balance: Fantastic work-life balance in a supportive environment.
• Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.